Got To Go Policies
Last Updated: January 1, 2011
A Meet and Greet in your home is required prior to providing service to a new client at this meeting you and your pet will have the opportunity to meet your primary pet sitter, review your pet’s needs, and obtain information about our insurance, bonding, and policies. A key to your house will be provided and held by Got To Go in order to ensure we will have access to care for your pets at all times. If you prefer to have us pick up and drop off the key, this service is available for an additional fee. Your key will be copied so the primary sitter and back up sitter or the office have a copy.
If we are not provided with a key and for any reason we cannot gain entry into your home and we need to call a locksmith, the client will be invoiced for any charges from the locksmith and for the sitter’s additional time. We will not call a locksmith without your consent unless you are not reachable (example: out of the country or a cruise).
Got To Go provides backup sitters for your pets in case your primary sitter becomes unavailable. There may be circumstances where the backup sitter needs to be used at the last minute, before you have the chance to meet that sitter. We will make every effort to advise you of this switch in advance.
Reservations can be made via our online scheduling system, email or phone. If using the online system, reservations must be made a minimum of 26 hours prior to time of service to receive an approval. If a service is needed in less than 26 hours, please call the office to schedule an appointment at 732-369-6539.
Confirmation of our service will be provided by email or verbal approval from Got To Go.
If you need to cancel your pet visit(s) you can cancel via the online scheduling system, email or phone. If you use the online system you must cancel no less than 26 hours prior to the first visit only. If you need to cancel in less than 26 hours please call the office at 732-369-6539. Please try to give us a minimum of 26 hours notice for any cancellation.
If you need to end service early, please call the office as soon as you know so we can alert the pet sitter. If the pet sitter has already been to your home or they are in route, the client will be charged for that visit.
We at Got To Go make every effort to meet the needs of all our customers and their pets. We have found that same day visit requests can change the scheduling and/or pet sitter to accommodate your needs. Although we will continue to accept last minute stops, it has become necessary to add an additional $5 to all visits that require service within 6 hours or less.
With the exception of Midday, our time blocks are within a 2 hour span - for example early morning is between 7:00-9:00 am. If you require a specific time due to medications or other issues we will do our best to accommodate these needs. Please inform us of the specific time so we can inform the sitter. Our time blocks are as follows:
- Early Morning: 7:00 am – 9:00 am
- Late Morning: 9:00 am to 11:00 am
- Midday: 11:00 am -2:00 pm
- Afternoon: 2:00 pm -4:00 pm
- Early Evening: 4:00 pm -6:00 pm
- Late Evening: 6:00 Pm -8:00 pm
- Late Night: 8:00 pm-10:00 pm
- Service that is required after 10:00 pm will be at the discretion of the sitter.
Our prices vary based on how many pets we will be caring for and their needs. Please call the office at 732-369-6539 to discuss pricing.
Holiday visits require an additional fee of $5 per visit. Major holidays include the following: New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. The charge is for each visit on the specific day and not for the entire holiday weekend.
Payment is preferred at the first visit. We accept cash, check, or credit card (Visa, Master Card and Discover). You can leave your payment for the pet sitter to pick up or mail it to the office at 1 Elm Lane Manalapan, NJ 07726. If you are paying via credit card you can enter that information in your secure profile on our online system or give it to us over the phone or at the meet and greet. You will be charged at the end of your scheduled visit in case your visit is shortened or extended. If payment is not received you will receive an invoice at the completion of service. Payment will be due 2 weeks after start of service.
All new clients as of 01/01/2011 are required to leave a credit card on file. If payment is not received 2 weeks after service we will contact you for payment. If we have not spoken and no payment has been made in 30 days after the first visit we will be charging your credit card on file.
If you call for service and have a balance that is overdue more than 30 days, we will not provide additional service until payment is received. You can provide give us with a credit card to make payment if needed.
The security of your personal information is extremely important to us. We never sell or rent your personal information to any third parties under any circumstances.
The sitters at Got To Go are not Veterinarians nor are they responsible if your pet gets sick while under our care. If your pet becomes ill while they are in our care, we will notify you immediately and discuss the options you want us to take. We can transport them to their vet or an emergency hospital. If we are to take your pet to the vet, you will be responsible for providing us with a limit we are to spend at the vet or make arrangements with your vet to pay them directly. If we cannot reach you and we feel your pet needs immediate medical attention we will bring them to your vet and leave you a message that we are doing so.
Got To Go is bonded and insured. You will be given copies of these insurances at the meet and greet. However, these policies do not provide coverage if there is an accident in your home by the pet sitter. For example if a pet sitter was bit by your pet or tripped on ice at your home and the sitter was injured, it is the home owner’s responsibility to pay for any care required by the sitters.