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Frequently Asked Questions

Q. Are you bonded and insured?

A. Yes, we are fully bonded and insured. Copies of the bonding and insurance will be given to each customer at the initial Meet and Greet.

Q. How long is each visit?

A. Each pet care visit lasts approximately 30 minutes. How we spend our time with your pet will be determined during your initial Meet and Greet session and is customized to meet you and your petís individual needs. We also offer 15 minute visits as well as extended visits.

Q. Do you have boarding facilities?

A. No, we believe in in-home care. Sleepovers at your home are available.

Q. Will it be the same person every time I schedule?

A. Yes, you and your pet will be assigned one primary pet sitter, however, there will be times when that person may not be available. In that instance, you will be notified and we will provide you with another equally qualified pet sitter who will have all the information about your home and pets.

Q. What if I have an emergency and need pet care service on short notice?

A. We would like to get as much notice as possible to assure availibility. However, for requests that are 24 hours or less, subject to availablity, we will make every effort to accommodate your appointment. If you call for an appointment less than 6 hours from the time of of your service there will be an additional surcharge for short notice, see our policies for more information.

Q. Are you able to administer medication and/or give injections?

A. Yes, we can give medication as well as insulin injections. We welcome most animals with special needs.

Q. Do I keep a key on file with you?

A. We prefer to have a key to your home incase of a power failure or electrical issue that we can not gain access. A key is locked in the office and a copy is kept with the primary sitter. If a back up sitter is needed we always have access.

Q. My pet has a history of being aggressive Ė will you accept him/her as a client?

A. We will interview you and your pet in person to determine if there is a good fit between your pet and our services. If additional visits are needed to socialize your pet then you will need to be present at all visits and pay the normal service fee until your pet is socialized. If we feel that it is unsafe to perform a service, we reserve the right to discontinue service.

Q. Do you accept credit cards?

A. Yes, through our secure online scheduling system you can put your credit card on file. We accept Visa, Mastercard and Discover.

Q. Can I book appointments online?

A. Yes, we have an online scheduling system that allows you to schedule appointments as well as edit client and pet information. Click here to access our online scheduling system.


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